Steadfast Client and Employee Feedback - Case Study

Description

Steadfast Group is the largest general insurance broker network and the largest group of underwriting agencies in Australasia, with growing operations in Asia and Europe.

To support building a customer centric operating culture across brokers, Steadfast needed to identify areas of opportunity to improve client interactions.

Due to the varying size and sophistication of Steadfast’s broker businesses from micro to large companies, Steadfast required a universal feedback system that could be accessed by all broker types, their employees and clients, and the results be analysed easily.