Impact of Chatbots and AI on the Customer Journey

Description

Emerging technologies like Artifical Intelligence (AI) are helping companies not only streamline internal processes, but also improve the experience they provide to their customers. AI is already showing a big impact across the customer journey by delivering always-on, faster and more tailored experiences at scale. As these types of experiences continue to become the norm, businesses that don’t keep up will quickly see their customer base dwindle, putting the entire organization at risk.