Retail Banking Trends for Australia 2018

Description

The retail banking industry in Australia has always aligned itself to the ever-changing consumer demands, fine-tuning its services and customizing its products. Australian banks have already started investing heavily in following a consumer-centric business model, instead of a banking-centric business model. Australian banks need to now harness the power of social media by integrating their existing technology and services with it. This would help enhance customer experience by making available tailored solutions and services to the customer.